Contact us
The best way to reach us is email. We read every message and reply when we can.
[email protected]Reporting a problem
Tell us what went wrong. These details help a lot:
- the TikTok link you pasted;
- the error message you saw;
- your phone or computer, and your browser;
- a screenshot, if you can take one.
Before you write
Many errors have a simple cause. Check these first:
- the video is public and still on TikTok;
- you copied a video link, not a profile, sound page or playlist;
- your connection works, and you waited a few minutes after a "TikTok is refusing" message.
Ideas and feedback
Missing something, or found a confusing step in a guide? Tell us. We read every suggestion, even if we can't build all of them.
Copyright and privacy
For copyright requests, please follow the steps on our DMCA page. Questions about data are answered in our privacy policy.
What we can't help with
We can't help with TikTok accounts, or with videos that were deleted or made private. For those, contact TikTok.
Download links from our result card stop working after a few hours. If one has expired, paste the TikTok link again to get a fresh one.